What can we help you with? Search Account Can I have multiple students on a single account? How do I change my password? I can’t add my profile photo? I contacted support, but I haven’t heard back. When can I expect an answer? Billing & Membership Can I pause or freeze my membership? Can I purchase a membership without PayPal? How do I add another student membership? How do I cancel my membership? How do I change my billing date? How do I contact Treeway for support? I’d like to change my membership level. How do I do that? Classroom Groups Can students exchange contact information? How long will I have access to a group? What is a classroom group? Why is my post pending moderation? Live Classes Booking a class took too many credits Can I cancel/pause my membership and keep my credits? Can I share a link to the live classes with a friend? Do class credits roll over from month to month? Do I need a password to access the live classes? Do the live classes repeat? Do you reimburse class credits? How do I book a live class? I can’t get into the live class I didn’t get the confirmation email I have a premium membership, but I’m out of credits The live classes aren’t showing the correct times There aren’t enough live classes When are live classes posted? Show all articles ( 6 ) Collapse Articles Student Courses Can we download a curriculum outline? How do we use each lesson?